FAQ
Orders And Requests
Welcome to our Orders and Requests FAQ section! Here, you'll find answers to the most common questions about placing orders, tracking shipments, returns, and other related inquiries. We aim to make your shopping experience as smooth and enjoyable as possible, so whether you're curious about our ordering process, need help with your recent purchase, or want to know more about our policies, you've come to the right place. If you can’t find the information you need, feel free to reach out to our customer support team for further assistance!
What delivery options are available?
You can see all of our delivery options here.
Do you deliver internationally?
Yes. We deliver worldwide.
Can I track my order?
Yes, you will receive an email once we’ve dispatched your order which will have a tracking number and a link to the courier's website. If you have any problems, please email hello@hairextensions.co.uk or call us on 0161 834 2173.
How to collect with InPost?
InPost will send you an email and a text the moment your parcel arrives. If you've got the app, you'll also get a notification from them.
To open the locker, put code in/scan your QR code or open the door remotely in our app. If you're using a shop just show your QR code to a staff member.
The item I want to order is showing as out of stock, when will is be available to order?
We apologise that the item you require is currently out of stock, during busy periods we can sometimes get caught short. To check when the item is due back in stock, please email hello@hairextensions.co.uk, and a member of our team will be able to advise you.
What is your return policy?
You can find our full returns policy here.
Do you offer exchanges?
Exchanges are accepted, however all products must be unused, unworn and in their original packaging for an exchange to be accepted. You can find our full exchange policy here.
Are returns free?
Yes, if you’re in the UK you can return your order for free by visiting our website and printing a free post returns label. International customers are required to arrange their own returns. Full returns information can be found here.
Do you refund the delivery charges?
Unfortunately we don’t refund delivery charges.
I've received the wrong item/ an item is missing from my order, what should I do?
If there is anything wrong with your order, please contact us either by emailing hello@hairextensions.co.uk or by calling 0161 834 2173.
I have a faulty item, what should I do?
All of our products are thoroughly tested, however on the rare occasion that a fault does occur, please contact us by emailing hello@hairextensions.co.uk and we will try our best to help.
I've changed my mind, can I cancel or amend my order?
If your order hasn’t been dispatched yet, you can contact us regarding any changes you wish to make by calling us on 0161 834 2173.
I'm having trouble logging into my account, what should I do?
If you can’t log into your account, please check all of your details are correct. If you still can’t log in, please use the password reset feature. If this doesn't work, get in touch with us by emailing hello@hairextensions.co.uk and we’ll be happy to help.
Hair Extension FAQ
Welcome to our Hair Extensions FAQ section! Here, we’ve compiled answers to your most common questions about our hair extensions, including information on selection, application, care, and maintenance. Whether you’re a first-time user or a seasoned pro, we understand that choosing the right hair extensions can be a significant decision, and we’re here to assist you every step of the way. From understanding the different lengths and textures available to tips on how to keep your extensions looking their best, you’ll find all the information you need to make the most of your new look. If you have any questions that aren’t covered here, please don’t hesitate to reach out to our customer support team for personalised assistance!
Which fitting method is best?
This depends on the look you want to achieve and how permanent you want that look to be. For a quick and effective solution, clip-ins are great. If you want a longer lasting look, bonded applications or wefts are a popular option. For more personal advice you can email us at hello@hairextensions.co.uk or call us on 0161 834 2173.
How long should my extensions last?
This depends on the type of hair you purchase and how well you look after your hair extensions. With the correct aftercare and regular maintenance (for professionally applied extensions), the lifespan of your new extensions will be increased.
What lengths of hair extensions do you offer?
We have hair extensions ranging from 12 inches to 20 inches.
What is the difference between the types of hair you have available?
We have 2 different types of hair available; Human hair, and Heat Resistant hair.
Human Hair - Human hair extensions are created using only 100% human hair fibres, and can be treated and styled like your own natural hair. Human hair is the most popular choice as it is a high quality product which creates a natural and seamless look when colour matched correctly.
Heat Resistant Hair - Our Heat Resistant hair is made from heat resistant synthetic fibres and is our most affordable option. The versatility of heat resistant hair makes it a great option if you’re new to extensions and are wanting to try them out before investing in human hair.
Can I use heat on my hair extensions?
Yes, all Stranded Hair Extensions are safe to use heat on. Our Heat Resistant hair is heat resistant up to 180 degrees, and our Human Hair extensions can be heated up to 230 degrees. Although it is safe to heat the hair to these high temperatures, we always recommend a heat protection spray is applied first to help protect the quality of the hair.
Can Stranded Human Hair Extensions be coloured?
Yes, our Human extensions can be coloured. However, it is important that we state that once the hair has been coloured or treated by you or your hairdresser, we do not offer any warranty or guarantee over the hair or its quality. We will not accept any returns for hair which has been coloured, toned or has been treated with silver or purple toning shampoo.
Can Stranded Synthetic Hair Extensions be coloured?
Our Synthetic Hair Extensions cannot be coloured, the fibre will not absorb hair colour. However, we have a wide range of natural-looking shades, please send a clear photo of your hair if you'd like advice on finding your perfect colour match.
Do you have instructions on how to attach your hair extensions and hair pieces?
Yes, we’ve shared several ‘How To’ posts on our Stranded Blog to help you learn how to attach the different types of hair extensions and pieces we have available. If you can’t find what you need, you can contact us and a member of our team will be happy to help you.
Will hair extensions damage my hair?
Clip in hair extensions are the safest and least damaging type of extensions you can use. As they’re attached temporarily, there isn’t permanent pulling or stress on your natural hair. The clips we use are a safe and secure way to attach your extensions. As long as you do not sleep, swim or shower in your clip in hair extensions, or keep them attached for excessively long periods of time, there is no reason that they would cause any damage.
How should I care for my extensions?
We have a fantastic range of products all designed specifically to keep your extensions in their best condition and to prolong their lifespan. You can find our full range of aftercare products here.
How do I wash and dry my extensions?
Unlike your natural hair, extensions do not need to be washed very often. This is because your extensions aren’t receiving natural oils from your scalp like your own hair does. Once you feel that they need washing, begin by brushing your extensions to remove any knots or tangles. Then, fill your sink with warm water and thoroughly wet the extensions. You can then wash them with shampoo, just as you would your own hair, and rinse. Once all of the shampoo has been rinsed out, apply a generous amount of conditioner and work well through the hair, then rinse. To dry your extensions, begin by gently patting them dry with a towel, never rub them. Brush them through, using a smoothing or conditioning product if necessary, and either allow to dry naturally or use your hair dryer. If using a hair dryer, always make sure you apply heat protection to your extensions first to maintain their quality. Once they’re dry, your extensions will look great again!
Can I sleep in my hair extensions?
No, it is not safe to sleep in your clip in hair extensions. Whilst sleeping, the movement of your head against your pillow causes the clips to pull at your natural hair, and this can cause damage and breakage. The benefit of clip in extensions is that they are quick and simple to attach and remove, so always un-clip them and store them away at night.
Choose the right Hair Extension
How do I colour match my hair?
There are various ways we can help you find your perfect colour match:
Email a photo of your hair to hello@hairextensions.co.uk and a member of our team will colour match you.
Upload a photo of yourself at www.strandedhairgroup.com/colour-matching and we will email you your colour match.
You can order up to 3 colour swatch samples and get free delivery, so you can colour match yourself. If that’s not enough, you can also pay to loan one of our colour wheels with our full range of colours.
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